Customer Service

Cancellations, Exchanges & Return

2.1. Hassle-Free Exchange Policy – Now extended to 30 days. If you change your mind, that's cool with us.

If you're not totally happy with the product you purchased, you can bring it back to the store where the item was originally purchased from, within a period of 30 days (from date of purchase/delivery, whichever is later) for sealed items and a period of 14 days for opened boxes. Please bring along the sales confirmation email at the time of return/exchange.
 

  • Bring the product (excludes display set items) back in its original condition, including the box, with the guarantee card and your valid purchase receipt from COURTS.
  • On returning the goods, please note that free gifts, vouchers, accessories associated with the purchase must also be returned at the same time.
  • If returning software and ink cartridges, it must be unopened.
  • In the event of a cancellation with no exchange in product, a refund will be given in the same mode of payment that was used in the original purchase.
  • Certain categories of products cannot be exchanged. These include Apple Products, Personal Digital Assistant (PDA), Mobile Phone, Game Console, Made-to-order/ Custom-Made, AirConditioner (once installed), Home Appliances (once used), Mattresses and Assembled Furniture.
  • Personal Care Products, Headsets and Earphones, Health and Fitness products, Apparels, Accessories, Beauty and Body products are not allowed for exchange due to hygiene reasons.
  • If a higher-value exchange is required under an instalment plan purchase, then a new instalment plan agreement must be sanctioned.
  • If delivery has taken place, then the refund will exclude delivery charges paid.

2.2. Exchange / Return Policy 

In accordance with the Consumer Protection (Fair Trading) Act, COURTS reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.
 

  • Bring the product back, with the guarantee card and your valid purchase receipt from COURTS.
  • On returning the Goods, please note that free gifts, vouchers, accessories associated with the purchase must also be returned at the same time.
  • If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Good and ask for a partial refund, or return the defective Good and ask for a full refund. Please note that the amount of the full refund will take into account the Good’s current state resulting from your use.
  • For Headsets and Earphones, you will need to send the products back to the manufacturer authorised office.
  • If delivery has taken place, then the refund will exclude delivery charges paid.
  • Beauty & Body Products, Apparel and Accessories, Health & Fitness products and Earrings are not subject to the Exchange / Return policy due to hygiene reasons. You may contact us for additional information.

2.3. Sales Cancellation 

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