Want to return your item? Simply go to My Order's Page to initiate a return .
To learn even more about the return process, read our most frequently asked questions below.
After you fill out the online returns form from My Order's Page, our customer service agents will get back to you and will arrange a schedule for the pick-up of your item.
Hand over the securely-packed return parcel to our courier and we will take care of the rest.
1. Our customer service agent will generate a return label and will send it to your email.
2. Please print the return label and place it on top of your return package.
You may locate the nearest Postal Office in your Location Here.
Find the nearest Postal Office in your Location Here.
All items sold on Lazada Singapore are covered under the "Satisfaction Guaranteed".
|100% Buyer Protection (BP)||Satisfaction Guaranteed (SG)|
|Coverage of return policy||14 calendar days||14 calendar days|
|Change of mind||Not Available||Available|
|Money back guarantee*||Yes||Yes|
|Lazada verified-service of sellers||Yes||Yes|
You may return your item to us within 14 calendar days. Countdown starts from the date you received the item to the time you fill out the Online Returns Form.
* Please note that your returns will only be accepted if the following conditions are met
x : Not Required | ✓: Required
|Return Reasons||YOUR RETURN MUST BE :|
(free gifts, accessories)
|Tags & labels
|Does not fit**
(for fashion products)
|Not as advertised||✓||x||✓||✓|
|Wrong item delivered||✓||x||✓||✓|
|Missing parts / Items||✓||x||x||✓|
|Change of mind***||✓||✓||✓||✓|
* Damaged parcels must be reported within 24 hours of receipt
** Not applicable for overseas seller
*** Due to regulatory or hygiene issues, certain product categories or conditions cannot be returned due to change of mind. Please find the list below:
Mandatory: For all returns, the original product packaging and price tags must be returned along with the item. If not, the return will not be accepted.
NOTE: In the unlikely event that your return is invalid, our Customer Service will notify you before sending it back to you.
Yes. However, you will need to ask for the replacement immediately upon returning the item or within 24rs of orders being cancelled.
A pop-up box will appear to check if the item is within your possession.
Drop Off to nearby Singpost Post-office or Singpost Popstation Lockers
Find out more about our return logistics options here
You may contact our Customer Service by using the Contact Us Page
Kindly ensure that the item to be returned has the original packaging, free gifts, warranties, tags, manuals, and any other item(s) that came with it. Make sure you wrap this in a layer of external packaging, like plastic, to avoid damage to the parcel during transportation.
Find the nearest drop off locations here. Singpost Locate Us
Yes. Returning an item with Lazada is free of charge.
The quality evaluation process may take 2 to 4 business days once the item reaches our Warehouse.
The refund process only begins after we have completed evaluating your returned product.
Upon completion of the quality evaluation, a refund will be initiated and should be completed within the day.
The refunds lead time depends on the refund method.